Privacy Policy

1. Introduction

Welcome to Care2Phone, 
We value your trust and are committed to protecting your privacy. 
This Privacy Policy explains how we collect, use, and protect your information when you visit our store, contact us, or use our website — including when you make purchases online.

2. Information We Collect

We may collect the following information when you interact with us in store or online:

• Personal details: your name, phone number, email address, and shipping or billing address.
• Device details: model, IMEI, or serial number when booking a repair.
• Payment details: securely processed through trusted third-party payment gateways.
• Order history: records of products or services you purchase from us.
• Communications: messages or emails you send to us.
• Website usage data: information collected through cookies or analytics to improve your online experience.
• Account information (if applicable): login credentials or profile preferences for registered users.

3. How We Use Your Information

We use your information to:

• Process and deliver your online and in-store orders.
• Communicate with you about repairs, orders, deliveries, and support.
• Send invoices, receipts, and service confirmations.
• Manage your account and order history (if you register).
• Improve our website, customer service, and product range.
• Send promotional offers or updates (only if you choose to receive them).

We do not sell or rent your personal information to any third parties.

4. Online Payments

All online payments are processed through secure, PCI-compliant third-party gateways such as Afterpay, Zip, or Stripe. 
We do not store or have access to your full credit or debit card information. 
Your financial details are handled directly by the payment provider under their own security and privacy policies.

5. Cookies and Website Tracking

Our website uses cookies to help provide a smooth shopping experience. Cookies help us:

• Keep your shopping cart and preferences saved.
• Analyze website performance and traffic.
• Display relevant promotions or recommendations.

You may disable cookies in your browser settings, but this may affect certain website features like your cart or checkout.

6. Data Security

We maintain strong technical and physical safeguards to protect your personal information. 
Sensitive data, such as payment and account details, are transmitted over secure, encrypted connections (SSL).

7. Data Retention

We retain personal and order information only for as long as required for business, warranty, or legal purposes. 
After that period, your data is safely deleted or anonymized.

8. Your Rights

You may contact us at any time to:

• Request a copy of your information.
• Update or correct your details.
• Delete your data where possible.
• Opt out of marketing communications.

To make a request, please email us at sales@care2phone.co.nz.

9. Third-Party Services

We may share necessary information with:

• Payment providers (Afterpay, Zip, Stripe, etc.)
• Delivery and courier partners (NZ Post, DHL, etc.)
• Website and marketing platforms (Google Analytics, Meta Ads, etc.)

These partners only receive the information needed to perform their role and must handle it securely and confidentially.

10. Account Registration and Security

If you create an online account on our website, you are responsible for maintaining the confidentiality of your login details. 
Care2Phone is not responsible for any unauthorized activity that results from compromised credentials. 
We recommend using a strong password and signing out after each session.

11. Updates to This Policy

We may update this Privacy Policy from time to time. 
Any updates will be posted on our website, and continued use of our services means you agree to the revised terms.

12. Image Use Disclaimer

The images displayed on this website are for illustrative and reference purposes only. 
Care2Phone Tauranga does not claim ownership or copyright of any third-party images used. 
They are shown only to help customers understand our services and products better. 
If any image is found to be copyrighted and used unintentionally, please contact us at sales@care2phone.co.nz and we will promptly review or remove it.

13. Contact Us

For questions or privacy-related requests, please contact:

Care2Phone Tauranga 
1/43 Devonport Road, Tauranga 3110 
sales@care2phone.co.nz 
021 0822 0822